Exceptional customer service and support play a vital role in the success of any organisation. At elaxis, we provide highly skilled virtual assistants who can manage a range of customer service and support tasks to enhance your business operations. Whether you’re looking for professionals to handle calls, troubleshoot technical issues, or engage with customers through chat or email, we’ve got you covered.
Customer Service Representative (CSR): Our virtual Customer Service Representatives are adept at handling both inbound and outbound calls. They excel at resolving customer inquiries, processing orders, and providing assistance with account-related issues. With their professional demeanour and empathetic approach, they ensure every interaction leaves a positive impression.
Technical Support Representative: Technology issues can be frustrating for customers, but our Technical Support Representatives are here to help. They provide expert guidance on troubleshooting hardware and software issues, ensuring your customers receive clear and practical solutions. With their technical expertise, they help maintain customer satisfaction and reduce downtime.
Chat Support Agent: Live chat is an increasingly popular customer support channel, and our Chat Support Agents are skilled at delivering instant, effective solutions. They assist customers with questions, concerns, and product inquiries in real-time, ensuring seamless communication and enhanced user experiences.
Email Support Representative: For customers who prefer asynchronous communication, our Email Support Representatives manage inquiries promptly and professionally. From resolving issues to providing detailed product or service information, they ensure clarity and resolution in every email interaction.
Help Desk Support: IT-related challenges require immediate attention, and our Help Desk Support professionals are ready to assist. They handle basic troubleshooting, provide solutions to common technical issues, and escalate more complex problems to specialised teams when necessary.
Customer Retention Specialist: Retaining existing customers is just as important as acquiring new ones. Our Customer Retention Specialists focus on addressing complaints, resolving concerns, and offering tailored solutions to maintain customer loyalty. Their proactive strategies help businesses reduce churn and foster long-term relationships.
Let us help you elevate your customer service game with virtual assistants who are skilled, reliable, and ready to support your business.
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Save up to 70% on labour costs while maintaining top-quality service.
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We provide skilled virtual assistants without the need for recruitment or upfront capital investment
Whether you need one agent or a whole team, our services can scale to meet your needs.
Our experienced professionals focus on delivering outstanding customer satisfaction, helping your business build trust and credibility.
Scouvet helped to source and bring out the top talent in India, any high-level role requirement in terms of skills is always sourced based on the job description we share. The profiles of highly vetted experts were received within a couple of days. It has been credible in terms of scaling our team out of India.
Scouvet helped to source and bring out the top talent in India, any high-level role requirement in terms of skills is always sourced based on the job description we share. The profiles of highly vetted experts were received within a couple of days. It has been credible in terms of scaling our team out of India.
Scouvet helped to source and bring out the top talent in India, any high-level role requirement in terms of skills is always sourced based on the job description we share. The profiles of highly vetted experts were received within a couple of days. It has been credible in terms of scaling our team out of India.
